Privacy Policy

Corestone Education Privacy Policy

This policy explains how Corestone Education Ltd. (“Corestone,” “we,” “us”), a private business registered in Nova Scotia, Canada (#47377934), handles your personal information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable privacy laws. We are committed to protecting the privacy of our clients, tutors, and other individuals we interact with.

For full details or privacy inquiries, please contact our designated Privacy Officer at contact@corestone.education.

1. Principles of Data Collection and Use

We follow the ten fair information principles of PIPEDA to ensure your data is handled responsibly.

Accountability: We have a designated Privacy Officer who is responsible for ensuring our compliance with this policy and all relevant privacy laws.
Identifying Purposes: We will clearly state the reasons for collecting your personal information before or at the time of collection.
Consent: We will obtain your knowledge and consent for the collection, use, and disclosure of your information, except where legally required or permitted otherwise. You can withdraw your consent at any time, subject to legal or contractual restrictions.
Limiting Collection: We will only collect the information that is necessary for the purposes we have identified.
Limiting Use, Disclosure, and Retention: We will only use and disclose your personal information for the purposes for which it was collected. We will keep your data only as long as necessary to fulfill those purposes or as required by law.
Accuracy: We will make every reasonable effort to ensure your personal information is accurate, complete, and up-to-date.
Safeguards: We will use appropriate physical, organizational, and technological security safeguards to protect your personal information from unauthorized access, loss, or theft.
Openness: We will make our privacy policies and practices clear, understandable, and readily available to you.
Individual Access: Upon written request, you have the right to be informed of the existence, use, and disclosure of your personal information. You can also request to see the information and challenge its accuracy and completeness.
Challenging Compliance: You have the right to address a challenge concerning our compliance with these principles to our Privacy Officer.

2. Information We Collect and How We Use It

We collect and use your personal information to provide our services and manage our business operations.

For Student & Client Services: This includes names, contact information, payment details, learning needs, and academic progress. We collect this to facilitate sessions, manage payments, and ensure effective service delivery.
For Tutors & Staff: This includes personal details, educational and employment history, and criminal background checks (like a Criminal Records Check or Vulnerable Sector Check as required by clients). We collect this to verify qualifications and ensure client safety.
For Marketing and Communications: With your explicit consent, we may collect names, contact details, and marketing preferences to send you updates about our services. You can withdraw this consent at any time.

3. Data Sharing and International Transfers

We may share your information with our service providers, such as Google Cloud, for data storage and analytics. When doing so, we ensure that these third parties have robust privacy and security measures in place. We may also share information with parents, regulatory authorities, or other legally entitled organizations as required.

It’s important to note that your data may be transferred, stored, and processed outside of Canada. By using our services, you consent to the storage and transfer of your personal information in accordance with our policy. We will implement appropriate safeguards to protect your data during these transfers.

4. Your Rights

Under PIPEDA, you have the right to:

Request access to your personal information.
Request corrections to any inaccuracies.
Request deletion of your data, subject to legal or contractual limitations.
Withdraw your consent at any time.

To exercise these rights, please send a written request to our Privacy Officer at contact@corestone.education. We will respond to your request within 30 days.